1. Returns & Refunds Policy

At Flash Safety we want you to be completely happy with your order. This policy explains when and how you can return items, and it sits alongside your legal rights as a consumer — it does not replace them.

Your 14-day right to cancel (stock signs)

If you are a consumer buying online, you have the right to cancel your order for standard stock signs within 14 days of receiving your goods, for any reason. You then have a further 14 days to send the items back to us.

To cancel, email us at sales@flashsafety.co.uk or call 01268 515555 with your order number. You do not have to give a reason, though it helps us improve if you do.

Items that cannot be returned (bespoke & custom signs)

Any sign that has been made to your specification or personalised — including signs with your logo added, custom wording, custom sizes or any bespoke artwork — is exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013. Because these items are produced specifically for you and cannot be resold, they are non-returnable and non-refundable unless they are faulty or not as ordered.

We always send an artwork proof for bespoke orders before we print. Please check your proof carefully, as production begins once you approve it.

Condition of returned items

Stock signs must be returned unused, undamaged and in a resaleable condition, with any original backing or protective film intact where applicable. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to check the goods.

How to return an item

1. Contact us at sales@flashsafety.co.uk within the cancellation period, quoting your order number.
2. We'll confirm the return address and any reference to include.
3. Package the signs securely so they aren't damaged in transit and send them back to us.

Unless the item is faulty or we sent the wrong thing, you are responsible for the cost of return postage. We recommend using a tracked service, as items remain your responsibility until they reach us.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, or is not what you ordered, please tell us within 48 hours of delivery and, where possible, send a photo to sales@flashsafety.co.uk. We will arrange a replacement or a full refund, including any delivery charges, and we'll cover the cost of returning the item. This applies to bespoke signs too — if the fault is ours, we'll put it right.

Refunds

Once we receive and inspect your return, we'll email to confirm and process your refund to your original payment method, normally within 14 days. Standard delivery charges are refunded on cancelled orders; return postage is not, except where the item was faulty or incorrect.

Business & trade customers

If you are buying in the course of a business (including trade account customers), the statutory consumer cancellation rights above do not apply. Returns of stock items by business customers are at our discretion and may be subject to a restocking charge. Your rights in respect of faulty or misdescribed goods are set out in our Terms & Conditions. Please contact us and we'll always try to help.

Contact

Flash Design & Print Limited (trading as Flash Safety) 7d Mulberry Road, Canvey Island, Essex, SS8 0PR Email: sales@flashsafety.co.uk · Phone: 01268 515555

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2. Shipping & Delivery Policy

Where we deliver

We currently deliver to UK mainland addresses only. If your address is outside UK mainland (for example the Scottish Highlands and Islands, Channel Islands, Isle of Man or Northern Ireland), please contact us before ordering and we'll do our best to arrange delivery and quote any additional carriage.

Delivery charges

Charges are shown clearly at checkout before you pay.

Despatch times

Stock signs: Order by 3pm on a working day and we aim to despatch your stock signs the same day for next-working-day delivery. Orders placed after 3pm, or at weekends and on bank holidays, are despatched the next working day.

Bespoke & custom logo signs: Made-to-order items are not on the next-day service. Production starts once you've approved your artwork proof, and we'll give you an estimated despatch date at that point. Typical turnaround is a few working days depending on the order — we'll always keep you posted.

Delivery timescales are estimates and begin from the point of despatch. While we work hard to hit them, we can't guarantee delivery dates and are not responsible for delays caused by the courier or by circumstances outside our control.

Tracking

Where a tracked service is used, we'll email your tracking details once your order has been despatched so you can follow it to your door.

Failed deliveries & incorrect addresses

Please make sure your delivery address is correct at checkout. If a parcel is returned to us because the address was wrong or incomplete, or because delivery could not be completed after the courier's attempts, we may need to charge again for re-delivery.

Damaged or lost parcels

Please check your order on arrival. If anything is damaged in transit, tell us within 48 hours of delivery with a photo where possible and we'll sort a replacement or refund. If your order hasn't arrived within the expected time, get in touch and we'll chase it with the courier and make it right.

Contact

Flash Design & Print Limited (trading as Flash Safety) 7d Mulberry Road, Canvey Island, Essex, SS8 0PR Email: sales@flashsafety.co.uk · Phone: 01268 515555

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3. Terms & Conditions

These Terms & Conditions ("Terms") govern the sale of goods through this website and your use of it. Please read them carefully before placing an order. By placing an order you agree to be bound by these Terms.

1. Who we are

This website is operated by Flash Design & Print Limited, trading as Flash Safety ("we", "us", "our"), a company registered in England and Wales.

• Company number: 13446789
• VAT number: GB 387 908 339
• Registered office: 7d Mulberry Road, Canvey Island, Essex, SS8 0PR
• Email: sales@flashsafety.co.uk
• Phone: 01268 515555

2. Definitions

"Goods" means the signs and related products you order from us. "Bespoke Goods" means any Goods made to your specification, personalised, or produced using artwork or a logo you supply. "Order" means your order for Goods. "Contract" means the contract between you and us for the sale and purchase of Goods.

3. Placing an order

When you place an order you are making an offer to buy Goods. We'll send an order acknowledgement by email, but this is not acceptance of your order. A binding Contract is formed only when we despatch the Goods (or, for bespoke orders, when we confirm acceptance of your approved artwork). We reserve the right to decline or cancel any order — for example if the Goods are unavailable, if there's an error in the price or description, or if we're unable to obtain authorisation for payment. If we cancel, we'll refund any payment you've made.

4. Pricing & VAT

Prices are shown on the website and may be displayed excluding VAT. VAT is charged at the applicable rate and is added at checkout, where the VAT-inclusive total and any delivery charge are shown before you pay. We take care to ensure prices are correct, but if we discover a genuine pricing error we'll contact you before processing the order and you may choose to proceed at the correct price or cancel. We may change prices at any time, but changes won't affect orders we've already accepted.

5. Payment

Payment is taken at the point of order through our payment providers. You confirm that the payment method used is yours and that you are authorised to use it. Goods remain our property until we have received payment in full.

6. Bespoke goods, artwork & logos

For Bespoke Goods you are responsible for supplying artwork and for checking and approving a proof before we print. Once you approve a proof, production begins and the order cannot be cancelled or refunded except where the Goods are faulty or differ from the approved proof.

By supplying a logo, image or other artwork, you confirm that you own it or have the right to use it, and that its use by us to fulfil your order does not infringe anyone else's intellectual property or other rights. You agree to indemnify us against any claim, loss or cost arising from the artwork you supply. We may decline to reproduce any artwork we consider unlawful, offensive or infringing.

7. Product information & suitability

We describe and illustrate our signs as accurately as we can, and our safety signs are designed to reflect recognised UK and EU standards for safety signage where stated. However:

• Screen colours and sizes are shown as a guide and may vary slightly from the finished product.
• It is your responsibility to select the correct sign(s) for your premises, risk assessment and legal obligations. We provide products, not health-and-safety or regulatory advice, and we do not warrant that any particular sign meets the specific requirements of your site. If you're unsure what you need, seek advice from a competent health-and-safety professional.

8. Delivery

Delivery is covered by our Shipping & Delivery Policy, which forms part of these Terms. Delivery timescales are estimates and not guaranteed. Risk in the Goods passes to you on delivery.

9. Returns & cancellations

Your rights to return or cancel are set out in our Returns & Refunds Policy, which forms part of these Terms. In summary, standard stock signs may be returned within 14 days subject to that policy, while bespoke and personalised Goods are non-returnable unless faulty. Nothing in these Terms affects your statutory rights as a consumer.

10. Trade accounts

Trade account customers may be offered agreed pricing, discounts or credit terms. These are provided at our discretion and may be varied or withdrawn. Business (B2B) purchases are made in the course of a trade and the consumer cancellation rights in our Returns Policy do not apply to them.

11. Our liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and except where you are dealing as a consumer (in which case your statutory rights are unaffected), our total liability to you arising out of any Contract is limited to the price paid for the Goods concerned, and we are not liable for indirect or consequential loss, or for loss of profit, business or goodwill. We are not responsible for any failure or delay caused by events outside our reasonable control.

12. Intellectual property

All content on this website — including text, images, logos and design — belongs to us or our licensors and may not be copied or reused without our permission. Artwork you supply remains yours; you grant us the right to use it only as needed to fulfil your order.

13. Privacy

We handle your personal data in accordance with our Privacy Policy and applicable data protection law.

14. Changes to these Terms

We may update these Terms from time to time. The version in force at the time you place your order is the one that applies to your Contract.

15. Governing law

These Terms and any Contract are governed by the law of England and Wales, and any disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales.

16. Contact

Flash Design & Print Limited (trading as Flash Safety) 7d Mulberry Road, Canvey Island, Essex, SS8 0PR Email: sales@flashsafety.co.uk · Phone: 01268 515555

Last updated: 20 July 2026